Claims

Please use the office hours contact details for all your claims and enquiries so as not to tie up the alarm centre with non-urgent requests. We strive to reply to all queries within 2 working days.

Contact us on claims@expatinsurance.eu (office hours GMT +1) or +32 (0)2 463 0404 (office hours GMT +1) with all requests that can be dealt with during office hours.

Should you find yourself in a situation where you need to claim on your insurance urgently, please contact us as soon as possible. In the event of a hospital admittance, please contact the according alarm centre as soon as possible:

YOUR LOCATION 

INCIDENCE

OFFICE HOURS / NON-OFFICE HOURS

TELEPHONE

E-MAIL

worldwide excl. USA

Hospital Admission

Office Hours:

Mon-Fri: 9AM-5PM (GMT+1)

+32 (0)2 463 0404

claims@expatinsurance.eu

   

Outside Office Hours:

Mon-Fri: 5PM - 9AM (GMT+1)

& Weekends: (24/24)

+32 (0)2 669 0880

(alarm centre, please only contact in case of out of hours hospital admission)

help@expatinsurance.eu

(this is the alarm centre, please only contact in case of out of hours hospital admission)

USA

please always go through Global Excel Managed Healthcare whilst in the USA

Hospital Admission

or

Outpatient / Dental Treatment

Office Hours:

Mon-Fri: 9AM - 5PM (GMT -4)

+1 305 459 4896 or

+1 786 472 8391

(ask for Mrs Wensheng Li, your Account Manager, or Mrs Icelia Predelus, her assistant)

Wensheng.Li@globalexcel.com

or

Icelia.Predelus@globalexcel.com

   

Outside Office Hours:

Mon-Fri: 5PM - 8AM (GMT -4)

& Holidays & Weekends: (24/24)

+1 305 459 4838

 

 

1800 250 3271 (call centre)

olympuscs@globalexcel.com

 

Provider Search (doctors, hospitals,...)

24/7

 

Global Excel Health Care Provider Search 

worldwide

Urgent Repatriation

Office Hours:

Mon-Fri: 9AM-5PM (GMT+1)

+32 (0)2 463 0404

claims@expatinsurance.eu 

   

Outside Office Hours:

Mon-Fri: 5PM - 9AM (GMT+1)

& Weekends: (24/24)

+32 (0)2 669 0880

(alarm centre, please only contact in case of out of hours emergencies)

help@expatinsurance.eu

(this is the alarm centre, please only contact in case of out of hours emergencies)

 

Information (claims)

24/7 

 

claims@expatinsurance.eu

 

Information (policies) 

24/7

 

info@expatinsurance.eu

To get reimbursed for other (medical) expenses, we kindly ask you to complete and send us the according claim form to Expat & Co, Claims Dept., P. Cooremansstraat3, 1702 Dilbeek (Groot-Bijgaarden), BELGIUM, together with the ORIGINAL bills (no scans, no copies).

If no social security is involved you may also claim electronically (with good readable scans). Find the procedure and conditions for electronic claims here. You can fill out your pdf claim forms digitally with Adobe's Acrobat Reader type tool.

In the US, please always contact Global Excel before going to a doctor. Global Excel will arrange an appointment for you with direct payment by Global Excel, and lower out-of-pocket expense (if your policy foresees a co-pay).

Please note: never buy travel tickets yourself in case of an early return or repatriation. Otherwise there is a risk that you will not be fully reimbursed.

Always contact: claims@expatinsurance.eu or the according alarm centre (see above),
and if approved to buy tickets yourself: FCmTravel Agency  or tel: +32 (0)2 719.90.90 
(using our FCm promotion code "Expat&Co")

Claim forms

Download your claim form here. If you'd like to fill out your form digitally - as opposed to printing it off, filling it out and scanning it back in again - then download the latest version of Adobe Acrobat Reader here. It's free and it's safe. Simply use the "Fill & Sign" option in the toolbar to complete your application or claim form.  Send your form to us by email and save a copy for your own reference.

CLAIM FORM MEDICAL & ACCIDENT (to be filled out by the patient)
MEDICAL REPORT (to be filled out by the doctor)
CLAIM FORM TRAVEL (to be filled out by the insured)
CLAIM FORM DISABILITY (to be filled out by the insured)
CLAIM FORM DEATH (to be filled out by the beneficiary)
CLAIM FORM GOODS (to be filled out by the insured)
CLAIM FORM LIABILITY & LEGAL ASSISTANCE (to be filled out by the insured)

Get your smart insurance.

Request a quote